Escaping to an oasis of peace in the heart of the city, The
Westin Kuala Lumpur is located in the pulsating streets of Jalan Bukit Bintang
that puts the vibrant Kuala Lumpur’ best shopping, entertainment and local
attractions right at your doorstep, including the Petronas Twin Towers that are
just minutes away.
For more than a decade since its opening in 2003, The Westin Kuala Lumpur has continuing to strive and provide its innovative programs and facilities and transform every aspect by offering a memorable stay for its guests within their very own entertainment complex to stay relaxed and refreshed, feeling better than when they arrived.
For more than a decade since its opening in 2003, The Westin Kuala Lumpur has continuing to strive and provide its innovative programs and facilities and transform every aspect by offering a memorable stay for its guests within their very own entertainment complex to stay relaxed and refreshed, feeling better than when they arrived.
With this philosophy in mind and wanting its guests to
immediately notice how good it feels to be there, the arriving experience is
the first impression to be looked into. Not only by making a grand entrance
through its spacious yet soaring high ceiling lobby and white marble flooring adds
to its class, the glass wall entrance also attracts ample natural sunlight from
the main Bukit Bintang street.
Staying in The Westin Kuala Lumpur for one of its perks
by choosing the Executive Club Room for other benefits inclusion to unwind and
makes the stay more rewarding. Our
speedy check-in was handled promptly by Zaid who is not only looking after the
check-in and check-out but also does the run around and manages to help on the
table service with a prompt and polite attitude. Even though we arrived earlier than
the expected check-in time and immediately after a light refreshment at the
elegant Executive Club Lounge, we were transported to our room to settle in.
Our 42 sqm Executive Club Room was refurbished with a modern
and contemporary touch where simplicity takes on the whole dimension in terms
of interior and décor. Space is the key here where everything spaces out for a
reason to enjoy the luxe of freedom in such an international brand standard.
The sassy day bed complimented by the floor lamp is the best place to unwind while
looking out at the sweeping city skyline around the neighborhood makes an
additional plus.
Despite the bathroom beginning to show its age, it is roomy and the toilet is separated from the high pressure standing shower adjacent to a
standard size bathtub. Another highlight in the room is the world-renowned
Heavenly Westin bed which is truly heavenly for an unforgettable experience of restorative sleep. The oasis of lush sheets, down and patented pillow top
mattress are in high quality. When a good bed has you woken up fresh and
recharged, it is the best thing to begin the day with. Now, you can possibly understand
why someone may tell you that they don’t want to get up from their bed (a good
bed) where they can possibly spend the entire morning lingering in it and The
Westin has its magic to make their guests feel pampered and indulged.
The recreation facilities in The Westin Kuala Lumpur begin
with the 24 hours access Westin WORKOUT – a modern and fully equipped gym with
state-of-the-art equipment that gives you plenty of choices for cardio, strength and
stretching and complete with a sauna to relax in. If an indoor workout is not
your cup of tea, RunWESTIN is another complimentary program to runners of all
levels offering guided, scenic morning runs to KL City Centre Park led by the
in house dedicated Running Concierge with a warm up session and fun customized training
tips on selected days of the week. Forgot to pack your training gear? Athletic
shoes and apparel can be loaned for a nominal fee as the hotel is partnering
with New Balance to provide you the ultra comfort from their gear-lending
program while working out.
We are not the athletic kind and we chose to hang out by
the pool on level 4 instead. Lush green and trees are surrounding the recreational swimming
pool creating a tropical villa oasis escape in the bustling city centre. The
main round swimming pool is separated by a small children’s pool with an elevated
relaxing area next to some water features in its serene landscaping. Splash by
the pool serves up leisurely snacks, casual lunch and some sweet notes as well
as some selected house signature cocktails while you decide to spend most of
your afternoon by the pool.
Dining is a feast for royalty especially when you pick a
good restaurant to indulge yourself. The Westin Kuala Lumpur offers quite a
variety of options from Western to Asian delights. The artistic flavors of
Italy come to life at PREGO which is not to be
missed and we also checked out Five Sen5es for
its All You Can Eat Dim Sum which is popular among the locals.
The Executive Club Lounge is where we hang out the most
during our staycation. The long stretching and elegantly design fit out is the
perfect venue for business meetings, socializing or just unwinding at any time
of the day. From its extended breakfast hours to a lazy, quiet afternoon tea
and the evening cocktail hours, the Club benefits has certainly offered
something that is wanting you to get pampered.
Well selected wines come along with other quality
refreshments for evening cocktails. Delectable Eat Well Menu dishes are
thoughtfully crafted for the Club Lounge guests. In fact, the well organized
mini buffet for the evening cocktail is more than sufficient, filled with
plentiful cheeses, fruits, freshly baked breads, salads, hor d'oeuvres, hot
dishes like satay skewers and chicken dishes among many other local delicacies.
The live cooking station also caters for Chef’s daily specialties for another
personal touch.
The entire Executive Club lounge also stretches out to an open patio as well as spaced out with some large sofas with comfy plush cushions for watching the world go by through the floor to ceiling windows. The Executive Club Lounge staff’s instinctive service is really worth mentioning especially Bosco’s attentive service, from his sharp eyes looking after everyone’s needs with efficiency. A great personality and good gesture by making everyone feeling equally important, welcome, relaxed and enjoying the experience. This is an absolute rewarding and relaxing indulgence.
Executive Club Room guests have a choice for breakfast, either
dining at The Living Room beneath a stunning glass sun burst sculpture from the
ceiling at lobby level for a wider selection or back to the designated
Executive Club Lounge for lesser selection by choice yet a more premium produce
used. Not forgetting also for an extra personalized touch when service comes to
considering a quieter ambience. After all, here is where they want you to
get pampered.
Despite the telephone service through the Service Express dial was disappointing with most of the time no one answer after 10 rings or longer and it went straight to dead tone and no name greetings even when the phone was picked up with a dulled and less cheerful voice, the concierge tea, also has no eye contact, no greetings nor willing to serve with passion or offering a helpful service but showing a personal attitude. Even the door men were a little discriminating when it comes to greetings.They tend to only greet and offer their best gesture prioritized to worship westerners or by the mode of transport that the guests arrive to the hotel. A casual dressed guest may not have their attention nor any greeting while entering or exiting the hotel which was clearly shown from their facial expression. An elevated level of personalized services and hospitality is clearly in need in this area.
Nevertheless, “For a Better You” philosophy to live
through the brand’s six pillars of Well-Being, Work, Well, Move Well, Eat Well,
Sleep Well and Play Well, The Westin Kuala Lumpur’s staycation would be an
experience level in the luxury of space to breathe new life and transform
everyday’s living into a rejuvenating experience.
Design
& Decor: 4/5
Room
Amenities: 3/5
Housekeeping: 3.5/5
Food
& Beverages: 4/5
Service:
4/5
Value
For Money: 4/5
Experience:
4/5
199, Jalan Bukit Bintang
Kuala Lumpur, Malaysia
Tel: +6 03 2731 8333
Reviews
are based on actual day of visit and experience. mylifestylenews reserves the right of final decision
in case of any disputes. All images are photographed by mylifestylenews team without any photoshop enhancement
and are the property owned by mylifestylenews unless otherwise stated.
